Dissatisfied and Disgusted

First National Bank customer service is a joke. I went into our local branch to query an atm withdrawal from my account and the customer service lady not only refused to help me she wanted to know who let me into the bank! I did not make the withdrawal and received no notification of such a withdrawal on my phone. I lodged a complaint on their website and have had no response. I lodged a complaint on their fb complaints page also with no result and judging by other posts on the site neither have scores of othet people. I am a pensioner and can not afford a loss of this kind. I am seriously considering moving to another bank. I sincerely hope that through this portal I will get some sort of response. Carole van Niekerk.