Dissatisfied and disappointing events

ABSOLUTELY UPSET AND DISSATISFIED... I have been an fnb banker for years. I have a private clients acc, however never seem to get the service I require from. Being a private client. I pay a monthly fee for services I do not Utilize, nevertheless, I in finger error trandfered monies from my savings into my personal loan acc instead of my cheque acc whilst standing in a que at a food store. Wil embarrassment I had to walk out of the store due the fact that I cannot reverse the funds as per the private clients agent. This is ridiculous and stupid. And am extremely disappointed and dissatisfied with fnb as with previous issues as well. This alows me no choice but to settle a 7000 loan that I have with fnb and move to a bank that's actually willing to assist their clients in the best possible way. Thank you fnb however this was long overdue. Another valuable customer lost.