Dissatisfied

In August of 2024 my account was frozen due an anonymous tip off by client claiming *****. This was not discussed with me as the the account holder of said account. I did call on numerous occasions expecting feedback even left a msg on there chat on the fnb messaging service to no avail.I do work 2 jobs as a single parent and need to. Provide for My kids a college student and a primary school learner. I had to take a sick day half to go. In to the Fnb branch at Tongaat to see what can be done. The lady that did assist me was very professional and very shocked and surprised as no case number was there my account still frozen and there did not want to release the funds in the account. This was on the 5th of December 2024. She did advise me that I would receive feedback as soon as the the 6th of December 2024. To NO AVAIL. It's very disappointing and very frustrating as a business owner and a single parent trying to get access to my account I'm also very disappointed at the way the situation was handle and is still being handled I don't have millions coming into my account to suspect ***** and as a client I should of been advised. So it shows that the owner of this account has or don't have authority over this account but a third party who seems to have more authority over my account. How is the poppy act being displayed. Up until now I had to. Contact the bank as to. Why my account was frozen without any notification and me being a single parent depends on this account. I will await urgent feedback with regard to this complaint. And if Any1 else can give me feedback. In a way forward would really appreciate it. Very dissatisfied,disappointed customer.