Dissatisfied

My card was recently blocked by fnb. I went to branch to get the matter resolved. My lady at the bank had to call another dept. I spoke to a lady by the name of ashleigh jaars who was totally rude to me. She has no way of speaking to customers and she's is to be highly incompent in dealing with customers. Please can someone with a little manners call me and please can this matter be escalated. Thank you