Dissatisfied

<p>I received poor service from the credit division, not my branch.</p> <p>Can they cease such funds, or only direct payments to the account ?</p> <p>My cheque account was in excess and I received a Sars return payment on that account. When I enquired with my branch about withdrawing the balance. They contacted the credit department telephonically but received such cold assistance, even though I advised of further arrangements on my account as I am currently unemployed and expecting funds. They totally refused to release the balance. I now understand from my experience doing collections, why people are driven to open new bank accounts and change contact numbers. There is no humane consideration or understanding</p> <p>So much for " how can I help you", especially if you were a loyal client for over 15 years. You are only helped if you have Money. So sad. Very disappointed.</p> <p> </p> <p> </p>