Dissatisfied

So once again FNB and they excuses when you call in you wait for an hour for assistance, to try and stop a debit order is a mission when companies debit on the wrong date and there's no funds in your account its an issue cause you are to be blamed, you get charged R110 on a return debit order and now i cannot access my revolving loan, called in to find out what's going on they say it's the debit order dispute then i receive an email saying it's a debit order that was return, FNB can se stick to one story, is it time to move to a bank that can assist instead of having silly excuses.