Dissatisfied

I accidently transferred money from an Estate Late account to a closed account that belonged to my late daughter. This matter was reported beginning December for a refund/pay-out, submitted the necessary documents just for them to tell me one month later after i myself went personally back to the branch in Parktown for feedback, that i have selected the wrong account for pay out. (No communication from no one at all) Started the process all over again, we in in April still nothing and this time bank charges is having the best of my money in that account while the matter is being escalated from one person to the next person and Estate Late contact centre is a waist of even trying to call them cause one will hold on for dear life just to get trough to someone.