Dissatisfactory service - delay in getting my paid up letter

Good morning FNB team,

I am writing this email with the greatest disappointment.

On the 15th of June 2023, I made a settlement towards my loan.

I was told that in 3 days I will get a response. I followed up as I didn't get a response.

Eventually, I called and was told that my payment has not yet been assigned to my account to show that it was paid off.

Kgomotso assisted and advised that the account will be closed in 5-7 working days, this was on the 22nd of June 2023.

We are on the 3rd of July 2023 and Lerato informs me that the account is still not closed yet. This already has been delayed already so this mean it's going to be delayed more.

I need that letter please - can someone assist in this regard?