Dissatisfactory disappointing business service.

I would like to express my dissatisfaction with FNB business banking. I have opened a business account and requested for a merchant. I was informed in the branch that I will be contacted. A week has passed and I have also lodged a call back and tried to call only to hold for more than 30 minutes.

Till today I have not been assisted with a merchant and my business is opening in a weeks time.

I lodged a complain through FNB channels and also no assistance.

I am highly disappointed and frustrated at the kind of service FNB provides for first time business clients. If this is the kind of service that I am going to receive they must inform me now so that I can leave the ****** bank and open my account somewhere else.