Dissatisfaction with Oremier Online Chat Service.

I am totally fed-up with FNB’s Premier Service online chat facilities. First you reach a bot. Then they transfer you to a consultant, but placed in a queue. You wait and wait. They send messages that all consultants are busy, please wsit. So you wait. Then you get a message that the consultant was disconnected, you are being transferred to another consultant, please wait. Wait. Wait. Wait. One morning, because it was frsud related, I waited THREE HOURS! After lunch I tried again, waited some more. Sometimes I get an automated message to say that I have disconnected the call which I DID NOT! I predict that they are going to chase away a lot of clients. Who will be oaying thise ‘busy’ consultants then? I DO NOT want phone calls, I am hard of hearing. But, I bet that I shall get a phone call. Seems it will be better to move to Capitec or that new bank who has had NO *****.