Dissatisfaction with Mortgage Rate Review Outcome

My partner and I have a joint bond with FNB, and as the main applicant, I recently requested a rate review. Unfortunately, the response I received was a generic statement:

"Kindly be advised that a rate review assessment has been performed on this account and based on the current pricing strategy and current market conditions we are, unfortunately, unable to improve on the rate. Rate of 11.55% (P-0.20%) is at best.

They also offered other options to consider, such as: "Loan term extension can assist with lower repayment - subject to credit approval and repricing."

As a longstanding customer of FNB, I am extremely disappointed with this outcome. I have been banking with FNB for as long as I can remember. All my vehicles have been financed through FNB, along with various other financial products. Throughout this period, I have maintained a clean credit profile and a strong credit score.

Despite my impeccable financial history and loyalty to FNB, the bank has not provided a specific reason related to our credit profiles for the inability to improve the rate offered. Given my positive financial standing and history with FNB, I expected a more personalized and considerate review of my request.

I would like to encourage anyone taking out a home loan with FNB to consider the fact that FNB does not offer future home loan rate adjustments, or it does so to a select few. Also, consider moving your existing home loans (bonds) to other financial institutions that care about the financial wellbeing of their clients.