DISSATISFACTION WITH HOME FINANCE WITH FNB

I don't recommend anyone taking Housing Finance from FNB. I am extremely dissatisfied about how they handled my situation. I went to 2 different branches about money I've been paying for my bond that has been allocated incorrectly, I was then told I need to send an email to some "pleasehelpme" email which to this day I haven't received a reply from it. Subsequently, I'm then told that my query is escalated to Transnet and I must take it up with them. Again, no help either. I'm not sure that the actual problem is for the consultants to locate my money and get it to the rightful account. Now I must still be the one running after the money I'm paying to FNB. It's ridiculously insane! Now this has compromised the home insurance I have because now it seems I'm not even paying the money.