Dissatisfaction with FNB's Speed Point Service

Dissatisfaction with FNB's Speed Point Service

I am writing to express my dissatisfaction with FNB regarding their speed point service. It has come to my attention that while vendors possess the speed points, they inform clients that scanning to pay is not allowed, despite this being an available feature.

This issue is a significant concern as it prioritizes the convenience of merchants over that of customers. With the increased emphasis on safety, especially as tap-to-pay options are becoming obsolete, the scan-to-pay feature was implemented to provide a safer payment option. It is frustrating to be forced into alternatives like using cards or cash when scan-to-pay should be available for our use.

I urge FNB to address this issue promptly to ensure the scan-to-pay feature is consistently available and communicated effectively to vendors for the benefit of their clients.

Thank you. Best regards Zubair Ebrahim Please contact me for more information ***

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