Dissatisfaction with FNB Law on call

I am a client of FNB Law on call. On more than one occasion I have raised my dissatisfaction with the attorneys they appointed to handle my case. I've even sent a complaint to ********** as per the info on their website and tried to call this person, without any luck. I also complained to the person who I initially spoke to at Law on call and all she does is just say she'll follow up with the attorneys. She would get a response then nothing for many weeks. My problem with both FNB Law on call and the attorneys (who I won't mention here) is that they fail to keep me, their client, informed and only take action after a weeks or months when I contact them after not hearing from them. They have no sense of urgency and the last response I received from the attorneys was very unprofessional, so I'm rather fed up. I wouldn't recommend either of them to anyone.