Dissatisfaction with FNB First National Bank South Africa

On the 15th of August 2023 my Mother Passed on, as I was starting to make funeral arrangements on Thursday the 16th August which needed money. I decided to withdraw money from my First National Bank Savings Account which is linked to my Cheque Account, to my surprised my savings was blocked by FNB ***** Department due to SAFPS - Southern African ***** Prevention Service (SAFPS) that I was not aware off. Subsequently, I visited FNB at Fourways Mall to rectify the issue to access my funds and utilize them to plan for my mother’s funeral accordingly. I was sent from pillar to post, we finally agreed with the bank that my Savings Accounts was going to be closed within 24 to 72 hours and my funds would be transferred to my cheque account. This has caused a huge frustration and financial impact to me and my family as we fully depend on the savings

Despite my efforts to resolve this matter through the appropriate channels, I have not received a satisfactory response or resolution. This lack of communication and support has only exacerbated my frustration. I understand that issues can arise, but the way they are handled speaks volumes about the integrity and commitment of an institution to its customers. As someone who has entrusted their financial well-being to First National Bank, I believe that my concerns deserve prompt and transparent attention. I kindly request the following actions: 1. An immediate close my savings account that is BLOCK and release my funds. I believe that addressing my concerns in a comprehensive and empathetic manner is in the best interest of both myself as a customer and First National Bank as a reputable financial institution. I am open to a constructive conversation to resolve this matter promptly. Please acknowledge receipt of this email and provide me with a timeline for when I can expect a substantive response.