Dissatisfaction, disappointed, very bad service

Good day I am very disappointed as I right this , I have been wit first national bank for the passed 12 years ,in all this time I have been a loyal and dedicated Customer , I have a private wealth and private clients account with FNB, and have been shocked at what has occurred in bad times ,due to covid 19, we all have been financially not fit ,in this troubled times when u rely on your bank for assistance ,you get nothing, but a double debit order on a loan account, and no help wit relief, I was told that the debit order cannot be reversed ,how can this happen,specially when we all are in financial difficulties, I have been a customer for so many years,but I will take my account else where as I am so disappointed at the customer service of my own bank,other banks that I dont even bank with have been more accommodating, this Is not customer service ,very disappointed.