Dissatisfaction

Richard called me regarding the matter and still I'm not happy at all. Infact Im now so confused than before. He mentioned something about the policy not covering" I forgot the name he used, but it means business related matters I think. I am not happy at all and very disappointed with FNB as I feel you guys will always try to come up with some legal term that we not fami**** with in order to reject claims. Why dont you guys tell us all this terms, when taking out this policies, so we aware that its not actually as good as it looks. This is wrong what your are doing to your customers because you guys know very well that we dont know half of the legal terms you always use. You guys are ******** us by promising something you know very well you will never deliver. I went through the policy schedule like 3 times and I still couldn't see what he spoke about. Can someone please highlight the section under which excluded my matter from the cover and email the highlighted section to me since I cant see that section myself from exclusions. I am extremely disappointed. This is very bad FNB.