1 reviews | Active since Sept 2017
Dissatisfaction!!!
I have been using FNB business account for my catering/events business for sometime now. In April I got booked by a client for funeral/unveiling catering plus post event cleaning services, I rendered the service and got paid for it on the 20th of April 2023. On the 23rd of April 2023 I took my son out for lunch and as I was paying my card declined. Logged onto my app to see what’s wrong and it gave me the error “account not permitted….” I called FNB and I was told that there’s an alleged ***** that was reported an investigator will contact me. 24th of April 2023 20:41 I received an email from the investigator questioning the R32300.00 I received on the 20th of April 2023, I rep**** back with a sworn affidavit and invoice I was then told that the documents were sent to Capitec for verification, til today 16th of May 2023 I haven’t received that feedback from Capitec. My business is suffering drastically as I cannot respond to RFQs or anything of that sort because my business account is what’s on my CSD database and if the payment comes through for any job I won’t have access to the funds as my business account is currently on hold pending the investigation. I have bills and staff to pay this is an inconvenience to me and my business. Initially I was told that the investigation takes 7-10 working days, but now everyday when I call nor send a message on the FNB app chat I’m being sent from pillar to post or I’m being told that they have escalated the matter and I will be called back which never happens.
I’m basically losing R27760.00, I did everything that was required or requested by my client so why am I being crucified for their actions? I am not just losing the above mentioned funds, on top of that I’m unable to do business because my account is temporarily placed on hold.
As per the complaints consultant my account was reported by the same client, which confuses me even more because as per the investigator my client received funds that are alleged proceeds of *****. I need this to be resolved urgently, I have workers that rely on my business to put food on their family’s table. This is affecting us tremendously.
I’m basically losing R27760.00, I did everything that was required or requested by my client so why am I being crucified for their actions? I am not just losing the above mentioned funds, on top of that I’m unable to do business because my account is temporarily placed on hold.
As per the complaints consultant my account was reported by the same client, which confuses me even more because as per the investigator my client received funds that are alleged proceeds of *****. I need this to be resolved urgently, I have workers that rely on my business to put food on their family’s table. This is affecting us tremendously.