Dissappointing Debit order reversal process

As a loyal FNB customer, I am disappointed with them for the way in which they handle our calls during the tough lockdown times. I called them to stop a stop a debit order from a ******* who kept debiting my account for the passed 3 months. Each month they keep confirming that the debit order was reversed & Stopped and yet I keep getting this debit order off of my account. Their changes in the processes for reversing/stopping debit orders is really bad as it takes forever and does not work properly. When you call FNB customer service they take you from pillar to post and you end up being cut off!!

FNB you should be on our side and not pretending like you care!! Just stop this debit order and rather help with ways to stop the ******* from debiting my account