Dissappointed client.

Good day

Trust you are well.

I hereby write this review as a formal complaint about the service at FNB UMLAZI MEGA CITY. I went into the bank on 02/09/2017 and needed to withdraw a large amount at the tellers. I was very dissappointed at the service of this branch. The tellers room is way to small and there were alot of people in a long queue as it was a weekend after a month end. To make matters worse the aircon was off and people were crowded and the place was smelly. There was also one teller open and this also made the service extremely slow as I wanted to get out of that place as soon as possible. I find it ridiculous and the worst customer service. I have always expected a great service from FNB and when I went into this branch I was extremely dissappointed. We spoke to one of the ladies who work at the branch and all she could say is there is nothing we can do and I wnated to respond by saying well first switch the aircon on and secondly get another teller to assit but thought it would be pointless as she wasn't willing to help. I didn't get her name but she is a coloured lady that is walking around.

I hope this complaint will help with making the service at this branch a little better. I hope someone will be in contact with me regarding this as there is so much more that I would say.

Kindest Regards Dissappointed client.