TM
Tarna M

1 reviews | Active since Aug 2011

17 Jul 2017, 10:30

Dissappointed

<p>I do not know what is happening with FNB. I complained about the online 2 months ago Malcolm from the bluff branch helped me and I specifically told him the debit cheque account i held was because I had paypal attached to my account so if fnb has changed my account to a pay easy account and it does not affect anything pertaining to online payments and paypal then its fine. He said nothing changes Well it certainly has changed as I cannot verify anything via paypal with this easyaccount nor can I even pay online service providers like Takealot who i always buy from. This card or account does not get verified. the only thing it can do is if i physically go into a store and buy otherwise it is givng me a lot of problems as it is not a cheque /debit card account so i cannot select it on the service provider screens. Very irritated which means another trip into the branch </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jul 2017, 11:15
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***