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Nosipho N
1 reviews | Active since Dec 2018
25 Apr 2019, 10:38
Dissappointed
One of my issues was resolved and Finally I received my cards but now my money is frozen and I am informed I never sent my documents to KYC, I am amazed because I did send my documents for the credit card so Fnb does not use the same documents for Credit and Cheque card. Iam so disappointed and I was looking forward to moving to Fnb but after this maybe standard is far better.
So here Iam on the call centre for almost two hours now being transferred and no one is responding.
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Replies (1)
FNB (First National Bank)'s replyOfficial
25 Apr 2019, 12:25Good day Nosipho Ndlovu,
Thank you for your posting and for bringing this matter to our attention.
As per our telephonic conversation the hold had been removed from the account and the account is active for use.
I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
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Thank you for your posting and for bringing this matter to our attention.
As per our telephonic conversation the hold had been removed from the account and the account is active for use.
I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply25 Apr 2019, 12:25
Official
Good day Nosipho Ndlovu,
Thank you for your posting and for bringing this matter to our attention.
As per our telephonic conversation the hold had been removed from the account and the account is active for use.
I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for your posting and for bringing this matter to our attention.
As per our telephonic conversation the hold had been removed from the account and the account is active for use.
I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***