Dissaponted at the lack of resolution s****s of your staff

FNB have seriously broken my trust. I had my card ****** in December which I blocked the very next day now a few months after the incident that card is being used and money is going off of my account and their best solution was we will investigate and get back to you in 2weeks. 2 days after I reported this more transactions went off of my account and Tshepo from your ***** department could offer no solution but for me to wait and track my balance. Basically these people can continue to spend my money as they wish and I must just remain calm. I'm extremely disappointed in the lack of remorse from Tshepo and how unimaginative he was in coming up with a solution to combat these transactions. I had to ask to be put through to my team of bankers and I had to ask for my account to be canceled while I wait for feed back and the lady I spoke to atleast asked if she can place the account on hold rather. Atleast she can think. I'm honestly just done with your institution so consider me gone.