Dissaponted

i called the fnb call centre and i was sent from one call centre agent to the other. The last agent her name was Innocentia she was busy talking to her colleagues before she answered my call. I'm so disappointed as I'm the new customer in FNB. All i wanted was to switch my salary to FNB but I'm sceptical to do so because of the bad service i got. She told me that it take 24hr for it to appear on the system as i did it online.