1 reviews | Active since Nov 2015
Dissapointment in service
Since i sat down i haven't heard a ticket number for 20 min. 4 Consultants walking up and down and the bank is full. There is no manager and the bank is trying to focus on customer care. Try harder. You can't have 6 counters and only two open at 3pm on friday... isn't the bank open till 5? Please appoint people that are responsible and that CAN do the job instead of people just walkimg around while the manager is not in the building. Sort this out!
Good day Marco,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence for investigation and have requested that they provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Marco,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Points of Presence for investigation and have requested that they provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)