DIssapointment caused by FNB to clients

On the 28th of September 2021 I did an application for pension backed loan. 3 weeks after I started to do follow up. I was told that I was captured wrongly on their side IT will rectify it. Up until today I m getting the same answer when I call. Every day they said the matter have been escalated yesterday the lady that I spoke to said it's been escalated to the manager. So I m not happg about FNB customer service, I m using my artime I have to hold for the consultant that deals with the matter but up to now no answer. My cell phone number is ***. My ID no ***. I m so disappointed about your service