Dissapointing service

<p>Hi,</p> <p> </p> <p>I had a ********** transaction on my cheque card on Sunday morning, to which i reported it and the card cancelled. A new card was ordered and sent to the Bedford Gardens branch, i went to collect yesterday afternoon at 4:45 and after waiting a while till after 5 they tell me the box is closed and the lady with the keys has left. Can anyone tell me why a bank is open till 5pm when they cannot provide all the services????</p> <p> </p> <p>Secondly i emailed my private banker yesterday morning to follow up on the card and the transaction only to receive a response 24 hours later, that to me isn't acceptable for a private banker.</p> <p> </p> <p>Thirdly i have my old card in my possession and FNB has the nerve to charge me for a replacement card!</p>