Dissapointing service
I use the temporary loan facility everytime when there is a need and this money is always paid back without fail.To my surprise this option is not available for me this month and when I try to access it I am told to call a certain number which just rings.Dont you think as a loyal customer you atleast need to tell me why its not available instead of sending me from pillar to post?
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***