Dissapointing service
I needed to make a payment reversal on my account and I decided to go to the Sandton city branch where i was put on the call for over 30minutes holding.I am very dissapointed in the service we getting as customers its really better to take my account where it will be valued.Why cant i get helped by a consultant instead of being put on a call for so long?I wasted my time that I could have used for better things and still didnt get help
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***