1 reviews | Active since Feb 2017
Dissapointing & poor turn-around time in service delivery.
I have been awaiting feedback following my request for a loan settlement.
I call, the phone ( ********** 091 and ***) and the line is never answered and its been 3weeks now.
I then attempted sending an email to ********** and received an automated response stating my query would be investigated within 3 working days , this was on tge 3rd May 2018 and today is the 14th May yet still no feedback not even a call.
Good day Mamotse Mapheto,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Mamotse Mapheto,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Premier Resolution Centre who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)