Dissapointing Fnb

Disappointing service Fnb.I really tried hard to get through to smart devices sales to get a phone today.After spending R38.50 in airtime with my loaner phone disconnecting 8 times i got through and spoke to Chantelle who promised to call me today did not.I lost my prized phone in the ocean 3 weeks ago and bought a second hand phone in cash(alot!) that also broke, now im using a loaner phone that is terrible and am utterly desperate as i use my phone for banking and business.This isnt a luxury purchase, its a necessity. I tried to do the device online nut my affordability calculator failed as its 5 years old and dont know where to change the details to get this done. Please call a client back you say you will as im stuck in a ditch with no help at the moment. Please call me. A despondent customer.