Dissapointing

I app**** for a FNBy Account about a month ago. I called today and was transferred 5 times to diffent departments and had to verify myself every single time. The operators were terrible, either on the phone and i heard the Iphone notification going off and the others i coulnt hear and it just sounded like i was a burden to them. All I wanted was to find out why i cannot transfer money from my premier account to the FNBy account. The one analyst told me it was my tax number that they needed to clarify and then the next told me that i needed to go to the bank with a birth certificate, ID and proof of adress. When the FNBy account was done a month ago on my premier account and the analyst that called me that same day failed to tell me what the next step was. Then she told me that i need to collect in 3 days at FNB in promenade. I am super furious as I always speak highly about FNB to everyone and for this to happen to me was very dissapointing. Please let me know what the hell i need to do to unblock my FNBy account that is linked to my Premier account.