dissapointed with service

Incorrectly deposited money into an incorrect account ,on the 24th september, I realizd my error and contacted the bank at this point , i as in hospital an advised them of this, the form was forwaded to the admin office at the hospital , i completed it and sent it back, i asked for a passout and went to the Alberton bank to confirm, I was very ill and was firsrt directed to a phone as i could not stand in the queue,the department was closed, Tamia Dube gave me the same form which i completed and she emailed it for me,I recieved an email yester stating the form was inccorect from Criag Lang whiche sent me another form which i completed, I recieved and email today stating that I cannot be assisted, I called the call centre 3 times and was cut off twice on the third call, the agent said I should contact the person who I deposited the money to and ask them to reverse it, I asked to speak to supervisor ad was put on hld for about 10 Minutes ,i cut he call as I am not well , I am upset as i should have firstly be given the corret form,or advised that I cannot be helped, now a week later I am told to track down the money, I am highly upset and dissapoited at the service, Please assist .