Dissapointed with FNB ***** concerns

Absolutely disappointed with FNB's handling of ***** concerns!

I received an SMS via my banking app about a new debit order being processed — something I never authorized. I had no information on the amount or the date. Naturally, I assumed this was a *****ulent transaction and immediately contacted the FNB ***** department.

To my shock, the after-hours support was incredibly unhelpful and downright rude. I was told to "call back tomorrow when the debit order department is available." How is this acceptable when dealing with potential *****? I pointed out that I am the client, and I shouldn't have to chase down a third party when FNB is my service provider.

The lack of urgency, accountability, and empathy was shocking. If this is how FNB treats their clients after hours — with no assistance and blatant rudeness — how are we supposed to trust them with our hard-earned money?

I now seriously question the safety of my finances with FNB. This is not how business should be done, especially when dealing with people’s money.