MD
Mmakhotso D

1 reviews | Active since Sept 2020

31 Oct 2022, 14:46

DISSAPOINTED WITH FNB ASPIRE ACCOUNT

*** - I am really disappointed with FNB Aspire account team. I was on Easy account 3 months ago and when I found a job my employer advised that they are unable to deposit / eft amounts more than R3000 and asked that I change my account. I called FNB to upgrade my account to Easy to Aspire account, however we are still experiencing the same issue. My Aspire account doesn't work as a cheque account because deposits more than R3000 bounce back. For the past 3 months my employer had to do the deposit manually and you charged them every time. Currently my fees on Aspire are for a cheque account and for the past three months the account has been operating as an EASY account and that is unfair if my employer has to tell me that I will unfortunately not be paid due to issues with my account. I have spoken to several of your agents, and they have assured and advised me that account is fine but just last week my employer advised that they are still experiencing the same problems with my account. When they tried to pay my salary, it bounced back AGAIN. PLEASE LET ME KNOW IF YOU CAN'T FIX THE ACCOUNT THEN I CAN GO TO ANOTHER BANK BECAUSE WE CAN'T STUGGLE WITH ONE ACCOUNT FOR 3 MONTHS AND NO ONE IS ABLE TO HELP (Aren't you the ones that asks "how we can help you"). I would not want my account number to change but the actual facility of the account needs to change so it accommodated payments more than R3000. My alternative numbers: *** or ***

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Replies (3)
MD
Mmakhotso D's update31 Oct 2022, 15:11
Reviewer Update
or you may email me on Portia Dube <***> / ***
MD
Mmakhotso D's update07 Nov 2022, 15:38
Reviewer Update
Hallo, please note it has been over a week now and I am still waiting for feedback. Please advise if the account been resolved.
Thank you
Regards
MD
Mmakhotso D's update17 Nov 2022, 08:43
Reviewer Update
FNB, I am still waiting for feedback and my account still does not receive eft, cash over R3000. Are you aware we are nearing month end? and My salary needs to be paid not my account and it's been over three weeks and you have said nothing. I Have phoned and spoken to over 10 of your consultants and none are equipped to resolve the account matter. Or open a new account on your FNB/APP. It's as if I'm trying to take out a credit card. When are you gonna help me!