TM
Thembeka M
1 reviews | Active since Jan 2019
23 Jan 2019, 09:59
Dissapointed with FNB
I requested a payment break on my Personal Loan with FNB and I was assured the wont be any deductions on my account for the month of January 2019.When I checked my B/statement deduction went off on the 18th of January 2019.I called yesterday to enquire about the issue and they gave me a run around and promise to give me a call back by the end of the day. I waited for the call and they did not even have the decency to call me back to sort out the issue. All I wanted is for them to reverse the transaction as per our agreement because the deduction has made a huge inconvenience on my side.
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Replies (1)
FNB (First National Bank)'s replyOfficial
23 Jan 2019, 12:58Good day Thembeka,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply23 Jan 2019, 12:58
Official
Good day Thembeka,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)