Dissapointed in your service FNB

I am furious at this moment, and very ashamed to be called a premier account holder, i had a loan which was left with 2 months re payment, due to our current situation and my salary affected i took my savings and repaid the full outstanding settlement amount, i tried to suspend it via cell phone banking but got a reply it has allready suspended/stopped this morning i transferred money into the account for my other debit order and guess what your bank took it and my debit order the money was meant for is on 27th, tried to reverse not able to, now very calmly i call your call centre, eventually it went through just to be hearing chatting and laughing in the background( you can check your recording) i called helo for how many times before a lady answers, explaining the whole situation she tells me she cant help i should call the service provider who took it, imagine! i told her again it was FNB she now tells me to hold on she will transfer me, after a minute she say helo i cant transfer you please call back again, now sorry to say i was highly irritated after calling and sitting through a automated call waiting for a agent to answer she tells me to call back, i was angry and yes spoke loudly who would not be, i ask her her name because i need to report this she said she will not give me her name which i asked repeatedly because i need to report this and she said she will not give it because i am angry, after how many times of asking she gave it Jasmine Sullivan, If my other debit order goes off on 27th and no money in the account you will charge me, i need this correct please this call was to this number ***, 25/4/2020 11h40