dissapointed in having to struggle like this with my favourite bank.

I was soo excited when I ordered my Galaxy watch on the ebucks shop. Delivery was quick and no hassles. However, as soon as the watch was delivered, I opened it and it does not switch on and it does not charge. being defective / not working, I had to contact the ebucks shop numerous times before someone could explain to me how to request a replacement. I requested the replacement but received no email or SMS confirmation of my request. I had one missed call from FNB, however, when I contact the number back, no one can assist me. I had to contact the ebucks shop again numerous times and they all say I have to wait for another call, they cannot help me. I then requested my private banker to assist, but still no call from ebucks. I paid more than R5k, but have no watch and its already 2 weeks later as the watch was delivered on 1 December. This is more so sad, as I am FNB's biggest promoter and tell everyone to switch, but this is just sad. I need the watch before Christmas, I will even deliver it to you if you can just give me an address. If you cannot replace it, at least just refund me. please can someone help me!! I do not know who else to phone or ask.