Dissapointed in FNB's service. Unable to assist.

The reason for my POOR review is, we need bank statements in English. However, we've been receiving our statements in Afrikaans.

I went into a branch to request my 6 months bank statements but they online offered the online statements (as I already downloaded and checked - AFRIKAANS). I advised the lady that I need the statements to be in ENGLISH and she then advised it is impossible to print them in ENGLISH. Just said sorry I don't know what to do.

She then left and spoke to the manager (I presume) and came back with the same story - sorry.

My husband has the same problem. He chatted to an agent on the FNB banking app. Firstly the agent wanted to charge us R27 per statement. I then informed him that the branch told me it is impossible and now he can provide me with the statement.....!!! So he eventually clicked and advised that they cannot change historical statements.

Now I ask you, am I the first Afrikaans South African who EVER requested historical statements in ENGLISH? I highly doubt it....

What angers me is, FNB doesn't even offer OR try to help. Just a simple, SORRY IT CAN'T BE DONE!!!

I feel this is unacceptable. We need our statements in ENGLISH ASAP as this is for our VISA application overseas.

I would really appreciate it if FNB can keep their word as per their slogan: HOW CAN WE HELP YOU!!!

Pffffft.