CS
Cheryl S
1 reviews | Active since Aug 2022
07 Apr 2026, 13:40
Dissapointed
I am very disappointed in the FNB Connect department. I purchased a cellphone in September 2025, I chose to go through my bank because I no longer trust the Cell C.'s I have reported multiple issues with the phone’s battery and received several reference numbers, but no one has responded. If this matter is not resolved, I will return the phone and consider closing my bank account and moving to another bank, even though I do not have issues with my bank.
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Replies (1)CS
Cheryl S's updateReviewer Update
07 Apr 2026, 14:13Dear Hello Peter, Complaints Team @ FNB,
Thank you for your prompt response.
I must express my concern and frustration regarding the complete lack of communication from the Connect Department. Despite raising multiple queries, no effort has been made to contact me or provide any form of feedback.
This level of service is unacceptable. I expect the Connect Department to fulfil their responsibilities and make immediate contact with me to address this matter.
I trust that this issue will now receive the urgent attention it requires, and I look forward to a prompt resolution.
CS
Cheryl S's update07 Apr 2026, 14:13
Reviewer Update
Dear Hello Peter, Complaints Team @ FNB,
Thank you for your prompt response.
I must express my concern and frustration regarding the complete lack of communication from the Connect Department. Despite raising multiple queries, no effort has been made to contact me or provide any form of feedback.
This level of service is unacceptable. I expect the Connect Department to fulfil their responsibilities and make immediate contact with me to address this matter.
I trust that this issue will now receive the urgent attention it requires, and I look forward to a prompt resolution.