dissapointed

27 september last year i bought airtime through the fnb app and cellphone banking 140 in a space of 5min cause it never came through messaged my "banker" explained and he told me to phone fnb and vodacom now i wonder how i must phone them if i just tried to put on airtime that i never till this day got. vodacom say its fnb where i agree fnb say its vodacom then the blamed the app then cellphone banking then vodacom again but still did not get my airtime or my money back. now talking about money they froze my card thinking there has been ***** done but its such a small odd amount is ridiculous but nevertheless my card is frozen i have no idea what is happening so i go onto online banking to speak to them to find out. you should see and lucky i took screan shots of this how they made my name **** take me for a fool gave me 8 different ways to unblock my card where all of them new it cant be unblocked making me waist money on airtime and transport till on the third day a lady told me whats wrong so i went onto my mails red it and rep**** with what she asked for waited and nothing happened went into the bank the consultant was on the phone for like 15 min no answer so he left an email to them ands if they reply he will call me and till today no email no phone call. but what amazing is is they freeze your account where you cant touch that money the little that is in there but they go and take their monthly card fees out of the frozen *****ed account now please tell me why that is okay to do??????????????? so so dissapointed but 5 months later and look still nothing