DISSAPOINTED CUSTOMER

I have a short term loan with FNB that I settled on the 17th of September 2018. My account was still debited after my loan had been settled . I first contacted FNB loans on the 26th of September notifying them on the unjustified amount debited from my account .

A friendly agent informed me to expect my refund between 5 -7 working days. At 1st I was surprised that with all the technology the FNB prides its self with, they would take that long for the refund, since the loan was from FNB and I have been an FNB client for more then 9 years! Despite this I patiently waited for my much needed refund.

On the 2nd of October after receiving no cash or communication from FNB I went back to the bank and was referred to the most unkind , and extremely rude agent who promised to transfer me to the person I had originally spoken to , after he had transferred me I stayed on the line for almost 45min without any one coming back to me, they just left me holding on . I eventually hung up After 2 failed attempts I called today and spoke to a lady by the name of Nonkululeko. This lady was not only very rude , cold and unsympathetic but she too transferred me to the automated service that went on unanswered for a very long time . This is when I decided to go back to the bank and asked to use their phone . I was promised my refund today and I have yet to receive the notification . I would like FNB to refund my money asap ,as these follow ups are not only time consuming but expensive as well. They also need to pay closer attention to these call center agents who give FNB a bad name . These people have no idea what customer service is and I'm convinced that are not even trained properly to do their Jobs especially Nonkululeko from loans call center . what a terrible experience it was dealing with her .

sincerely B Yabo

Yours faithfully