1 reviews | Active since Dec 2017
Dissapointed by the way certain things are communicated
i had a very bad experience with a voucher. i had to wait for over an hour for the matter to be sorted by myself after speaking to an unprofessional call center agent who did not know what she was talking about. i am disappointed by the service and i would not recommend anyone to join the bank anymore as i am thinking of changing it myself.
you guys should reconsider the SMS you sending to people for the vouchers as they are not informative enough....bad service and communication. disgusted by the service after being with the bank for so long.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)