Dissapointed beyond words!!

I'm so disappointed beyond words with FNB Law on Call. I sent them an email to ask for legal assistance on the 19th August. No one called me or responded to my mail. My second/follow-up email a week later on the 26th August also drew zero response. I called last week to complain about this and was told this will be escalated. Up until today, no one has called me, nor responded to my emails.

I pay for their services monthly, with no Debit order bouncing, for years I've been a member. This is so disappointing guys. One would think FNB's legal insurance would do better than these other legal insurances. I've never had this kind of problem before, so what the hell is wrong with your team now? this is so frustrating!! why do i pay you guys for legal assistance and you don't assist me when i need help, let alone responding?? :( and this matter is urgent, i have to finalise the contract, but my legal insurance just went AWOL.