DISSAPOINTED AFTER OPENING A PLATINUM CHEQUE ACCOU

I am really dissapointed with your service. I opened a Platinum cheque account online on sunday the 30th of sept. my card was delivered on Thursday the 3rd but i now cannot transact with the account.<br> I am told i cannot transact because my signature did not match and i did not submit my proof of residence and proof of id, i was however not told to hand these documents by the courier when they called me the day before. I transferred all my funds into the Platinum account and now i am told i cannot make debit transactions until i submit these documents at the bank. WHAT is the use opening an account online if i still need to go into the bank? And you CLAIM to be the leader of online banking?<br> <br> Frustrated.