Dissapointed after 30 years of banking with yourselves im treated like a mushroom ( kept in the dark and fed manure)

<p>In April i phoned my private banker to say that i thought there was an issue with your online site as i was declined for an offering , which i was told the credit department would look into. I was then told it was a bank error and that it was resolved. I then asked for that in writing. I followed up daily to which i got to real response. I then was told that it need to come from a higher being , i waited. And now again i am chasing the response and today i am told that my account is actually in arrears which makes the mind boggle as i have a credit card account with a substantial cash amount in it and a current account with cash in it and a massive overdraft that has never been used.When asking what was in arrears im told they dont know and somebody will have a look at. I ask how long as this has been going on for over 3 months im told you cant give me a timelime. THIS SERVICE IS NOT ACCEPTABLE. If you want me to move just let me know</p>