Dissapointed

I just recently opened my business bank account with FNB because of the good service a friend of mine was getting from them; to say I'm disappointed is an understatement.<br> <br> Our new client in Botswana transferred funds at FNB Botswana into our account which I need in order to provide her with service. After waiting 4 days for the money to reflect, I decided to call the FNB forex department only to be told that the funds are there but will not be released since my client used the wrong company name, She used our trading name instead of the one we registered with the bank- Why was I not called and informed about this?<br> <br> I was then told to get my client to go back and amend the name at her branch and they would get a name amendment via swift which takes 2 to 3 days. I asked the consultant if I could get my client to send me the proof as well so I could email it to them to maybe make the process quicker to which she responded yes and gave me an email address to send it to. I called my client and we did all of the above. <br> <br> 4 days later, I've been calling & emailing the proof to different people and still no real help. One of the consultants' even kept me on hold for over 15 minutes.