Dissapointed

I logged a complaint and was advised feedback will be given yet till date nothing.. Again u charged me for unpaid losn fee on the 9th and the 10th October. If this is not resolved and the unpaid fees refunded, i will take this to the ombudsman as you enriching yourself on a client expense by further indebting me while documents was provided in advance so i fail to understand why i have to pay for unpaid fees if ur credit insurance department does not pay on time no1 ever called me nor emailed with feedback and yet today i received an SMS to rate you for the refund which was never done.. if i do not get feedback within 24hrs, i will take this to the ombudsman..