Dissapointed

I am so disappointed in FNB insurance. I have been with FNB since 2015. I took out a funeral policy last year 18 July 2020. My father passed away on the 16th Jan 2021. I know they have a waiting period of 6 months. 6 premiums was collected and my father passed on the night of the 16th. My parents depended on me for everything. I took out a funeral policy to cover them in case one die. I dont know how i will be able to bury my dead. I have been a loyal member of fnb since 2015 and my claim has not been approved. And this is the treatment i get. I am so disappointed. My funeral policy number is FI***.