Dissapointed

I was approached by FNB call centre people, they said they are working with Vodacom, apparently they could see that I always buy airtime from my cellphone banking and I have never been once rewarded for that, so they have decided to gift me with 2 Vodafone smart kicker phones, with monthly airtime, of which I would be paying something like 120+- a month for them, which I accepted gladly. the lady on the phone unfortunately have fogorten her name told me that the phones will be delivered to me free of charge the following day, took my work address everything, she also told me that I must have my ID and proof of residence to provide to the delivery people. That was last week Monday, till today im still waiting for the phones I don't know maybe they are still manufacturing them. And what P*** me the most is that no one is telling me whats going on no feedback nothing. Why promise something and never deliver. I never asked for those phones, I was approached, and I will be paying for those things. But then again that's FNB for you How can we help you!!!!! actually nothing nada ziltch. After more than ten years with them, think its time for a change.